Current Notices
- July 1, 2008 Some Benner Hill and Barret Hill customers have
had short outages today while equipment has been swapped or changed
around.
- June 29, 2008 11:30am. Lightning messed up a small portion of
the equipment at Benner Hill, requiring a restart of that gear at about
1:30pm. Lightning also struck near the Knox County Courthouse and
knocked out power there most of the afternoon. After power was restored,
service was back to normal from that location.
- June 27, 2008 10:30am There was a brief problem with a access
point at our Benner Hill location that caused outages to some users who
point to that location. It also caused problems for a repeater located
in Owls Head. This problem was quickly located and corrected.
- June 25, 2008 7:00pm There was a brief problem with the link
going to Monhegan, this was quickly located and corrected. Monhegan
users may have been having problems with internet speeds as well as
Digital Phone during this time.
- June 24, 2008 10:00am A new problem has come up with the gear
installed yesterday at Wayfarer in Camden. We are sending someone over
to fix it.
- June 23, 2008 A new Midcoast.com Spot as been launched in
Camden. This will cover most of the harbor areas. New Spots will be
coming soon to downtown Camden!
- June 23, 2008 11am. There will be some work taking place
at the Wayfarer Marine location in Camden. We will be relocating the
equipment to a higher location to help increase our coverage in that
area. There could be several brief outages this morning but all should
be normal again in early afternoon.
- June 16, 200811:30am. The Oak Hill wireless repeater on North
Haven has stopped working. We have dispatched someone to work on it.
Update: The problem has been fixed.
- June 16, 2008 7:30am. A new backhaul link between Westport
and Benner Hill has been activated and repairs have been finished on the
old backhaul. This new backhaul provides much more speed between
Westport and Rockland.
- June 15, 2008 A power problem damaged a power supply this
evening at Benner Hill, causing an outage for Westport linked customers.
- June 14, 2008 Squirrel Island customers began to have a
performance problem. This was related to the Westport upgrade and has
been fixed as of Monday morning.
- June 9, 2008 9:00am. The wireless repeater at the Knox County
airport had a temporary problem for a while this morning and is working
fine now.
- June 2, 2008 The Ash Point wireless repeater in Owls Head is
out of service due to lightning problems. Update: The problem has
been located and was unrelated to lighting. We hope to have this
corrected early Tuesday. Update: June 3rd. The problem has been corrected.
- June 2, 2008 4:00am The link bewtween North Haven and
Isleboro North location has gone down. We have narrowed the problem down
and will correct that issue as soon as possible Monday, early morning.
This affects people that access the internet via; Islesboro Salt Shed,
Northport Bluff, Perry's Nut House & The Green Store. Update:
1:00pm. This link has not only been fixed, but upgraded.
- June 2, 2008 9:00am. Some people had been having trouble with
the 785-6622 dialup number. This has been fixed now.
- May 23, 2008 11:00am. Matinicus will be out of service for
the afternoon while the tower is being upgraded.
- May 22nd, 2008 On or about June 4th, 2008, Midcoast
Internet Solutions will no longer provide newsgroup service to our
customers via NNTP feed. Very few customers use tradtional news service
anymore--too few to justify the expense. Customers who use news feeds
are encouraged to try Goole Groups (http://groups.google.com) for free.
- May 13, 2008 New wireless repeaters have been installed that
cover parts of Somerville (Route 17 and sideroads), Bluff Road Northport
(covers parts of Islesboro and Northport), Indian Point area of
Georgetown, and at The Deck
House School in Edgecomb (Southwest portions of Edgecomb and
Northeast portions of Westport)
- May 14, 2008 8:30am. During the night, people with
midcoast.com email addresses could not log into squirrelmail webmail.
This was a temporary problem with the webmail server that has been
corrected.
- May 9, 2008 5pm. In an effort to resolve our recent VOIP
system problem, a piece of hardware will be replaced tonight.
- May 8, 2008 A change has been made to the
lincoln.midcoast.com email system regarding how people receive spam.
Previously, we identified spam with a PJM in the subject so users could
sort or filter by subject and delete it, and users had the option of
having us delete PJM messages before they hit the Inbox.
The new
method is as follows: If you have the optional filter setup on our
server to delete them before they hit the Inbox, that will happen as
usual. For everyone else, mail identified as spam will go into a
separate mailbox for spam. This mailbox is accessible via
Squirrelmail webmail from our website. Spam more than 30 days old will
be purged from this spam folder automatically.
- May 8, 2008 3pm. We're currently experiencing some problems
with our VoIP system. A recent upgrade didn't go as planned.
Our downstream provider is working on a fix. They believe the patch
should be coming soon, but if for some reason it can't be accomplished
quickly, they'll consider "rolling back" the system to its previous,
un-patched state.
- May 6, 2008 1pm. Some MIS VOIP customers are experiencing
problems making or receiving calls since a recent downstream
provider upgrade. The problem is currently being addressed.
- May 5, 2008 We've had several users mention they've received
an email purporting to be from MIS, and the email claims that MIS is
working on the web mail system, and you need to click a link to
authenticate your email address. This is a hoax. Please don't click the
link. At this time, we're not sure if it's a virus or a phishing scam
causing the email, but we are sure it's not from us.
- May 5, 2008 11am. Some wireless customers aiming to Benner
Hill were out of service for a few minutes while a problem was
corrected.
- May 3, 2008 10am - Noon. A piece of equipment is being
replaced
on Monhegan which has been causing problems for users who point to the
tower. This will be going in and out of testing throughout the day to
determine if the problem has been corrected. Internet traffic should
work fine during this testing.
- April 29, 2008 Noon. A problem was quickly discovered which
affected customers speed on parts of Islesboro. This problem has been
corrected.
- April 29, 2008 5:40am. Power has been out for quite a while
at our Nobleboro location and the battery backup has run out of juice.
Someone has been dispatched to start the generator.
- April 23, 2008 North Haven and some of Islesboro will be out
of service for a few minutes at about 11:30am for an upgrade. This
upgrade was successful and improved the performance to those affected.
- April 16, 2008 DSL customers in the Dama/Newcastle are
experienced a brief outage today. A reboot of some equipment in
Waldoboro fixed it. Outage time? Maybe 10 minutes.
- April 7, 2008 A change has been made to how
kona.midcoast.com/free.midcoast.com email addresses receive spam.
Previously, we identified spam with a PJM in the subject so users could
sort or filter by subject and delete it, and users had the option of
having us delete PJM messages before they hit the Inbox.
The new
method is as follows: If you have the optional filter setup on our server to
delete them before they hit the Inbox, that will happen as usual. For
everyone else, mail identified as spam will go into a separate
mailbox for spam. This mailbox is accessible via Squirrelmail webmail
from our website. Spam more than 30 days old will be purged from this
spam folder automatically.
This change will result in less spam getting into people's Inboxes. If
the change is received well, it will be implemented on the other
midcoast.com servers.
- April 4, 2008 Our Jackson Hill repeater was out of service for about 20 minutes while a
piece of equipment had and problem. This was quickly corrected and all is well.
- March 31, 2008 A
newsletter has been sent out
to midcoast.com email addresses.
- March 26, 2008 7-8pm. Some midcoast.com email addresses were
not able to be checked during this time. There was a problem with the
server that has been corrected.
- March 21, 2008 Late afternoon. High winds have knocked out
power to many locations in Lincoln/Sagadahoc counties, and in Northport.
This affects Internet service from our Westport tower and locations
served from that tower.
- March 20, 2008 9:45-10:30am. An upgrade will be taking place
this morning on the South Shore Drive Wireless repeater in Owls Head.
This will cause several brief outages.
- March 19, 2008 5pm. An unrelated problem on North Haven
caused problems for some users who point to the North
Haven Water Tower for service. This has been corrected. Customers may
need to reboot their equipment to remedy any other issues.
- March 17, 2008 There was a problem on North Haven this
evening starting at 9:05pm. The problem was located and quickly
corrected causing outages for some users on Islesboro and other users on
North Haven. Outage was less than 5 minutes. This outage affected: Dark
Harbor Tower, Fox Island Thouroughfare & Seal Cove Repeaters.
- March 15, 2008 lincoln.midcoast.com customers had an error
this evening when checking email. This has been corrected at about
8:30pm.
- March 13, 2008 The mailserver mc1 for some midcoast.com email
customers was upgraded. This caused a short outage and delay while
hardware was added. This upgrade should make email processing quicker.
- March 20, 2008 Maintenance will be taking place around 12am.
This will affect DSL users
in the areas of: Bangor, Orono, Brewer, Old Town, Millinockett, Ellsworth, Bar Harbor, Houlton,
Caribou and Presque Isle. The outage is expected to last up to 30 minutes.
- March 10, 2008 Two upgrades have been completed in Union in Hope which increase speed
and reliability. This will also increase capacity for our Digital Phone service.
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