Current Notices
- October 28, 2009 3:30pm. Belfast, Northport, and Islesboro
Saltshed sites were moved to a new faster link to Rockland. This caused
about a 60second outage.
- October 18, 2009 There was a problem in Somerville at our
Crummett Mountain tower location. This was traced to a bad wire
connecting the batteries to our solar panels there. This was replaced
and all is fine now.
- October 10, 2009 There was a problem in South Hope this
afternoon. This was located to a routing problem and was quickly corrected.
- October 9, 2009 South Thomaston, Waterman's Beach repeater
is down due to an extended power outage. Once power is restored to this
location, all should be back to normal.
- October 6, 2009 1:45pm. Something is broken, and DSL and
Wireless customers are calling to let us know. We're not even sure
what's broken yet, but a sys/admin is looking into it. 2:20pm. The
problem was a broken ethernet switch at Benner Hill. This has been
replaced and things are back to proper operation.
- September 30, 2009 9:35PM A problem has been found with the link to North Haven.
A tech has been dispatched to investigate.
- September 29, 2009 We're having issues with our modem pools
in the Fairpoint calling area. They're all ringing busy. A technician
from one of our downstream providers says there's an issue at a
Fairpoint switch. We're doing all we can, but it looks like we're
waiting on Fairpoint. Update: Things seem to be working as normal
as of 9am. If you're still getting a fast busy signal, please call us
and let us know what number you're dialing.
- September 16, 2009 We noticed some slower activity than
normal for customers in Union and further west. The problem was quickly
identified and corrected. There were no customer complaints regarding
this, but customers who utilize these locations should notice a speedy
increase on the Wireless Network.
- September 13, 2009 A routine check of the voicemail messages
this weekend yielded a higher number of voicemails than normal.
Apparently, the wireless access point on the Islesboro School is acting
up again. We've contacted the sys/admin, and he's going to reboot it.
- September 8, 2009 Over the weekend, users of our accelerator
software experienced trouble with this feature. The software vendor
has fixed this problem. Users of this software may have to right click
on the accelerator icon in the menu bar tray and clink of repair in order
to resume using the accelerator software.
- August 27, 2009 The Islesboro School Wireless access point is
still acting strangely. This morning, an abnormal amount of interference
was dectected at the AP. One of our techs is on island with a spectrum
analyzer trying to determine the source. UPDATE: Spectrum
analysis found a construction company using a 900mhz GPS system used to
triangulate coordinates. They've shut their system off, and now all
should be fine.
- August 26, 2009 The Wireless access point on the school in
Islesboro is acting up. Some people have service, some people don't. A
remote reboot of equipment didn't help. We're on it.
- August 25, 2009 Dark Harbor, Islesboro. The tower at this location has stopped
responding, we are sending a crew to investigate with all needed replacement parts.
Should be back and working later this morning.
- August 20, 2009 There's an issue with a piece of equipment on
Benner Hill in Rockland. We've dispatched someone to investigate. This
affects many wireless and DSL users.
- August 13, 2009 We will be working on a new Wireless link
today that runs between Waldoboro and Rockland. There might be some
short outages for Waldoboro Wireless users, and for Tidewater DSL users.
- August 11, 2009 We have a tech working at the Islesboro School
today for an upgrade. We expect an outage of about 20 minutes starting at 11:45am.
After finishing that work, additional working will be done at the Dark Harbor
tower site.
- August 10, 2009 6:30pm Islesboro School is currently out of
service,
we are investigating the problem. Update: Construction on
Islesboro took the power out for longer than estimated and outlasted our
batteries. The outage was for about 30 minutes and all is back up and
running.
- August 10, 2009 We have a tech working at Dark Harbor
upgrading antennas today. This will cause a few short outages in that
area. Update, 3:44pm. Something seems a little off kilter
currently.
We're investigating.
- August 5th, 2009 One of our techs is working in Jefferson,
and he reports very strong thunderstorm activity. We would like
to remind customers to unplug equipment during thunderstorms. And for
DSL and dial-up customers, don't forget to unplug the phone cord
too. Yes, electrical surges can travel over phone lines. Consider
visiting our lightning
information page for more info.
- July 30, 2009 We have noticed some intermittent problems with
the equipment at the Islesboro school today. We have sent a team over
with spare parts to investigate.
- July 29, 2009 5:15am-5:30am. There will be interruptions in
Internet traffic during this time. We are upgrading one of our upstream
connections and expect some short outages while things automatically
switch to and from the backup connection while this work takes place.
- July 27, 2009 5:30pm. Users of the Rose Hill and South Shore Drive
Owls Head wireless repeater had experienced a gradual slowdown recently. This
was caused by a tree in the way to one of our towers. We removed the tree,
and that work has greatly improved the service through that repeater.
- July 27, 2009 6:30pm. There will be a series of thunderstorms
moving in the area this evening. We ask if you have one of these storms in
your area to please unplug your broadband devices from power, or power and phone
if a DSL system. This will help ensure once the storms pass that your internet
connection will not be affected.
- July 21, 2009 8:00am. Our Westport Island repeater location
is down again for the same reasons as posted here for July 9th: no wind.
This strange atmospheric condition will clear up by itself, believe it
or not, when the wind starts moving.
- July 17, 2009 3:30pm. We were able to repair the problems on North
Haven that caused outages last night/today in the towns referenced below. This
work caused some short outages for North Haven customers while the repairs
were underway. In the course of this work, we have upgraded the link to North
Haven and replaced the link to the Isleboro salt shed site. The link to
Islesboro had been destroyed by lightning last night.
- July 17, 2009 After last night's storm, the Islesboro salt
shed link didn't come back up. Wireless customers who are north of the
Islesboro salt shed are down. These access points would include Perry's
Nut House, The Bluff repeater in Northport, Harborside/Islesboro, et.
al. We have technicians dispatched to take care of the issue. We would
ask for your patience; a few ferry rides are needed to get there.
- July 16, 2009 The Internet feed to most of our north coverage
area is down following the recent lighting storm. We are investigating.
Towns that are out of service: Belfast, parts of Northport, parts of
Islesboro, parts of Lincolnville, North Haven and parts of Vinalhaven.
Update: Most of the link was restored about 20 minutes after
going down. We switched to backup antenna on the system and almost
everything came back to normal. As a reminder, if you have lighting in
your area, be sure to unplug the power to your broadband equipment to
prevent damage and service delays.
- July 16, 2009 Our Nobleboro office will be closing one
hour early tomorrow, July 17th. Due to unforseen scheduling
circumstances, the physical office will close at 4pm. Phone calls to the
Nobleboro phone # (207-563-8563) will still be answered by our Rockland
staff.
- July 9, 2009 9:45pm. Westport wireless is having an
intermittent issue this evening due to strange atmospheric conditions
resulting from have clear stagnant air and zero wind at altitude. This
is a short term infrequent condition that clears up by itself.
- July 9, 2009 6:30pm-7:45pm. DSL in the tidewater areas was
out due to a wiring problem that we quickly corrected.
- July 3, 2009 Isle of Spring, Waldoboro, Belfast are out of
service following some lightning and strong winds. We have people
investigating. Other people may need to re-power their own equipment
following the power and lightning troubles.
- July 1, 2009 Isle of Springs had Internet trouble due to an
intermittent backhaul problem. A backup link was activated on the island
and put into service. July 2, 2009 7:30am. We are presently switched
over to the backup link while the problem is investigated.
- June 29, 2009 8:40am. A problem was happening at the school on
Islesboro. This has been corrected and all is working well.
- June 26, 2009 5:30pm. Internet service is unreliable at the moment
due to a denial-of-service problem affecting things upstream. People are
working on correcting the problem. This was fixed about about 5:45pm.
- June 23, 2009 Some wireless users utilizing the Owls Head
Airport are having trouble today. We have tracked down the problem and
have scheduled a tech to repair it today.
- June 22, 2009 Technicians are working at Crummet Mountain
today in Somerville to address a solar charging problem. This has caused
some early morning outages recently.
- June 19, 2009 10:30-10-50am. Thomaston wireless had trouble
during this time due a failed power injector. This was quickly replaced
and service was restored. Things failed again at the Thomaston water
street repeater, and were fixed Saturday morning as soon as the rain let
up enough to safely work the roof.
- June 16, 2009 5:00pm. Isle of Spring wireless is out of
service. 9:30pm. We have investigated things on the mainland and have
found and repaired a problem at westport.
- June 16, 2009 4:30pm. We are having a temporary problem with
one of the mailservers for midcoast.com. This was fixed by 5:00pm.
- June 16, 2009 4:30pm. Tidewater area DSL and Waldoboro wireless
users are experiencing a slowdown at this time. We have identified the problem
and are working on the repair. This was caused by a failed antenna and
it was replaced at about 6:30pm.
- June 15, 2009 7:31am. Crummet Mountain in Somerville seems
to be having a problem which is affecting. Lenfest Mountain in
Washington, Long Pond as well as Crummet Mountain wireless users.
- June 10, 2009 2pm. DSL is out of service in the
Tidewater/Lincolnville areas. We are working on the problem. 2:15pm.
This was determined to a generator problem that is now fixed.
- June 9, 2009 Somerville. One more adjustment was made to the
Long Pond site. One other adjustment was found and corrected that
improves performance for all other Somerville users.
- June 8, 2009 Somerville, Long Pond. Our access point at Long
Pond in Somerville was having some troubles this evening. We have found
the problem and it has been corrected.
- June 4, 2009 8:30am We're receiving numerous reports of an
outage from wireless users out on the islands. We suspect a power
outage. Those access points affected appear to be (but not limited to)
Perry's Nut House in Belfast, the Fox Island Thoroughfare, and the
Islsesboro salt shed. Update: 9am The problem was caused by a
failed piece of equipment. This has been corrected.
- June 2, 2009 Our Midcoast.com squirrelmail has
attracted abuse at various times by spammers/phishers seeking a place
from which to send their content. This is why they have asked for
passwords and other information in phishing emails. As part of the
recipe for countering this, we have installed a limit in the number
emails sent per day in Midcoast.com squirrelmail. We suspect most people
won't come near the limit, but we wanted to make it's existence and
purpose clear.
- May 29, 2009 Our Newcastle office is moving today. It will be
closed for foot traffic but the phones will still be working. Our new
location is on Back Meadow Road in Nobleboro. Turn east off route 1 and
we are the first left, directly across the street from Tidewater
Telecom.
- May 24, 2009 1:00pm. There wass a problem with
lincoln.midcoast.com mail server. People with lincoln addresses couldn't
receive email via POP, or with our web based Squirrel Mail. It's been
corrected.
- May 22, 2009 1:00pm. There is a problem with our 563-8563
Office phone number. We have someone investigating.
- May 14, 2009 The server luwak was down for a time this morning
due to a failed power supply. A new spare power supply was installed and
things were working by 9:15am. This may have caused some email delays for some
hosting customers.
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