Midcoast Internet Solutions

System
News & Notices

July 2007

• July 30, 2007 Monhegan wireless is currently down. We believe this to be a power related issue and a tech has already been dispatched.
• July 25, 2007 The downstream provider of our VoIP system will be doing some system maintenance between midnight and 6am. There could be serveral outages during this time. If your phone does not work after this time, please unplug your VoIP adapter for 5-10 minutes and then plug the device back in.
• July 20, 2007 The downstream provider of our VoIP system will be doing some system maintenance between midnight and 4am. There will be an outage at some point durning this time frame, but it should only last a few minutes.
• July 18, 2007 Some North Haven wireless customers are having problems. We believe this is an antenna problem at the water tower and will be sending someone to investigate and change parts.
• July 18, 2007 11:00am. Some North Haven wireless customers will be out of service for about 15 minutes while we do some troubleshooting.
• July 18, 2007 9:30am. Tidewater area DSL was out of service for a few minutes while we changed a piece of equipment that was causing trouble.
• July 17, 2007 6:30-7:30am. 563 number modems will be out of service for an equipment move during this time.
• July 16, 2007 8:21am Some Thomaston area wireless customers are out of service. A tech as been dispatched to investigate.
• July 12, 2007 An upgrade has been completed at the Islesboro School repeater to increase capacity and bandwidth to those users.
• July 11, 2007 The North Haven water tower access point that was having trouble has a new problem. We will be working on it Friday. Customers who aim to this access point now associate with a backup access point that is not optimally aimed for them. This causes slower performance.
• July 10th, 2007 8:27am: Server jet.midcoast.com has gone down again, a tech is being dispatched to correct the problem and relplace if needed. This effects Verizon area DSL customers that use our servers for sending e-mail. Update: Jet has been replaced with a new server.
• July 10, 2007 7:56am: The phone server that went down for a routine update was completed this morning. However, customers are having trouble connecting back to this server. Therefore customers who have Internet Phone service with MIS are down at the moment. We are working quickly to resolve the issue.
• July 10, 2007 7:54am: One of the access points on the North Haven water tower is not working. We have rebooted this device and it is still not responding. A tech will be heading to the Island this morning to replace the failing/bad part.
• July 5, 2007 8:30am: The jet.midcoast.com server is misbehaving. This server is the SMTP (sending mail) server for DSL customers in Verizon areas. JP is on his way to the data center to check it out. Update, 9:15am: The server is back online.
• July 3, 2007 6:15-6:45am. DSL in the tidewater areas will be out of service while we replace a piece of equipment. Updated: additional equipment was changed at about 11:00am causing a few minutes outage.