Midcoast Internet Solutions

System
News & Notices

November 2005

• November 30, 2005 5:00pm 230-3600 and 832-3060 dialup numbers had a problem late this afternoon. We have rerouted the numbers to other functioning equipment and will replace the failed equipment tomorrow.
• November 30, 2005 North Haven. We have replaced an antenna at Benner Hill last night with hopes of the fixing the problem which has caused an outage to North Haven for a couple days. This did not work, we are scheduled to come back out Thursday morning to start replacing equipment on the water tower. In the mean time please use your back up dial-up account for internet access.
• November 29, 2005
  12:30pm Wireless is working again at Westport. The lightning damaged equipment high on the tower was replaced.
• November 28, 2005
  1:00pm New equipment was installed at Ragged Mountain, restoring service for those affected in Rockport and Camden.
  1:00pm Problems at Westport Island were also investigated and the problem was determined to be on the tower there. Someone will be working on the tower to repair it tomorrow.
  2:10-3:30pm. All Tidewater/Lincolnville Telephone area DSL service and 563 exchange modems stopped working. The cause was determined to be a failed piece of fiber-optics equipment in our Rockland datacenter. It was quickly replaced with a spare.
  4:30pm. A failed power supply has caused an outage for North Haven wireless customers. A replacement will be taken over by ferry and installed sometime in the morning.
• November 25, 2005 7:00pm. CMP and the site owners spent much of the day restoring power to Ragged Mountain. After this was done, we were permitted to hike to the site and begin our repair work. Winter dusk and night are beautiful atop Ragged Mountain. Some radio equipment that serves wireless customers in Camden/Rockport and DSL customers at Quarry Hill is lightning damaged and beyond repair. We will be replacing the damaged gear Monday.
• November 25, 2005 Good Morning! We had a problem with the Union dial-up number of 785-6622. This has been located and fixed. Update:We are still working on the problems with Internet Accelerator and Ragged Mountain as of 10:00am this morning.
• November 24, 2005 Happy Thanksgiving! At about 3pm, we had a short (30 minute) power outage at Benner Hill. This caused problems for some wireless users for the duration of the outage until the generator was started. Power trouble at Ragged Mountain has caused a piece of equipment to stop working atop the mountain. This services some wireless customers in Camden/Rockport and DSL customers at Quarry Hill. We will attempt hike the mountain and repair the problem tomorrow.
• November 23, 2005 At times today, there has been some trouble with the internet accelerator system. We are working on it. While it is being investigated and worked on, you can temporarily disable accelerator by right-clicking on the purple V in the tray on the lower right of your screen. From there you can disable the accelerator.
• November 9, 2005 This afternoon, some Union dialup customers had trouble getting outside of our network. This problem has been fixed.
• November 6, 2005 12:45-1:10pm. During this time, we had a problem with our main internet router. This affected most internet activity.
• November 1, 2005 1:10-1:30pm. Some internet sites were not reachable during this time. We believe this was a short term problem at one of the larger internet backbone companies. No problems were found on our systems during this disruption.